Q: What is the best way to determine my shoe size?
A: We recommend measuring your feet using a ruler or tape measure and referring to our size chart for accurate sizing. It's important to measure both feet as they may differ slightly in size. If you're unsure, we suggest ordering the larger size for a more comfortable fit.
Q: How do I care for my shoes?
A: The care instructions for shoes can vary depending on the material. In general, it's recommended to clean them regularly with a soft cloth or brush and store them in a cool, dry place. For specific care instructions, please refer to the manufacturer's guidelines provided with your shoes.
Q: Can I return or exchange shoes if they don't fit?
A: Yes, we offer a hassle-free return and exchange policy. If your shoes don't fit properly, simply contact our customer service team to initiate a return or exchange. Please ensure that the shoes are in their original condition with all tags attached.
Q: Do you offer wide or narrow shoe sizes?
A: Yes, we strive to offer a range of shoe sizes, including wide and narrow options for select styles. You can filter your search on our website to find the available sizes that suit your needs.
Q: How long does shipping take?
A: Shipping times may vary depending on your location and the shipping method selected. We typically process orders within 1-2 business days, and delivery can take anywhere from 3-7 business days within the United States. International shipping may take longer. You can track your order using the provided tracking number.
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and PayPal as secure payment methods on our website. Choose the option that works best for you during the checkout process.
Q: What if I receive a defective pair of shoes?
A: We apologize for any inconvenience caused. If you receive a defective pair of shoes, please contact our customer service team immediately. We will arrange for a replacement or refund.
If you have any other questions or concerns, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure your shoe shopping experience is enjoyable.
