We want you to be completely satisfied with your purchase from Shoe Haven. If for any reason you are not satisfied, we will gladly accept returns within 30 days of the purchase date for a full refund or exchange. Eligibility Criteria To be eligible for a return, the following conditions must be met: - The item must be in its original condition, unworn, and in the original packaging. - The return request must be initiated within 30 days of the purchase date. Please note that certain items, such as personalized or customized shoes, may not be eligible for return. Any exceptions to our return policy will be clearly stated on the product page. ## Initiate a Return To initiate a return, please follow these steps: 1. Contact our customer service team at [email protected] to request a return authorization.
2. Pack the item securely in its original packaging and include the original packing slip or order confirmation.
3. Ship the item to the address provided by our customer service team.
Refund Process
Once the returned item is received and inspected, we will send you an email notification regarding the status of your refund. If approved, the refund will be processed to the original method of payment within a few business days.
Please note that shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.
Exchange Process
If you would like to exchange an item for a different size or style, please indicate your preference when contacting our customer service team. We will assist you in processing the exchange and provide further instructions for returning the original item.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue promptly, whether through a refund, exchange, or replacement.
Contact Us
If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure that you have a positive shopping experience with Shoe Haven.
clogsonlinestore Haven Customer Service
Email: [email protected]